Frequently Asked Questions
What is the Maximum Seating for the East & West Ballrooms?
The East Ballroom can accommodate up to 220 guests for a non-wedding and up to 180 guests for a wedding. The West Ballroom can accommodate up to 300 guests for a non-wedding and up to 240 guests for a wedding. The Grand Ballroom can accommodate up to 650 guests including an open dance floor. There is a 250 guest minimum to reserve the Grand Ballroom.
How Many Guests are Seated at a Table?
Our tables can fit a minimum of eight guests and up to ten guests per table comfortably. Although not recommended, tables can have a maximum of 12 seats on a limited basis.
Can We Bring in Any Food or Liquor From An Outside Source?
The Amber Room does not allow any food or liquor to be brought in from an outside source. Exceptions are extended to specific cuisine and require additional licensing. Please inquire with our sales team for additional details.
Do You Offer a Food Tasting?
Due to our event schedule and our commitment to maintaining the highest quality for each event we host, we do not offer food tastings. However, if it is imperative that a tasting take place, we can offer it on a limited basis at an additional cost. This is subject to the discretion of The Amber Room. Please inquire with our sales team for more information.
Do You Offer Off-Site Catering?
Yes! We offer a special catering menu with tray-style options for easy service. We can provide full off-site catering, delivery, or pickup based on your needs. Contact us today to learn more!
Is There More Than One Event Taking Place At The Same Time?
It is possible for The Amber Room to hold two events simultaneously; however, we stagger the start times of each event by a minimum of thirty minutes. In addition, each ballroom provides for its own privacy with separate reception areas, bars, restrooms, hospitality suite, and two soundproof walls between the ballrooms.
How Soon Can My Vendors Set Up for My Event?
Vendors are welcome to set up one hour prior to the start of your event. Additional costs may apply for earlier time setup, if the ballroom is available. Please inquire with your Sales Manager for details.
What is The Plan Should Inclement Weather Affect Outdoor Events?
In the event of inclement weather, The Amber Room must prioritize the safety and enjoyment of you and your guests. Therefore, a decision will be made in advance to accommodate your scheduled outdoor ceremony or reception to a covered outdoor and/or indoor space. The decision is made by both the client and The Amber Room.
Is a Ceremony Rehearsal Possible?
Yes, it is included in your on-site ceremony fee. A thirty-minute rehearsal is available to the bridal party (to be coordinated with your assigned Banquet Manager).
Am I Required to Use Your Vendors?
We highly recommend our reputable and experienced preferred vendors; however, we do not require use of their services. If outside vendors are utilized, we require an insurance certificate, and vendors must agree to Amber Room house policies. No indoor sparklers, no fog machines, no confetti, and no glitter is to be used.
Do You Provide Place Cards and Floor Plans?
We provide these items complimentary when requested by clients.
Who Will Be My Contact on the Day of My Wedding?
At your final meeting scheduled one week prior to your wedding, you will be introduced to your Banquet Manager who will be your contact throughout your event.
Will The Executive Chef Accommodate Food Allergies and Dietary Restrictions?
Our Executive Chef can accommodate most dietary and food allergy requests. It is important to inform your Amber Room Sales Manager in advance of these requests as soon as possible to best accommodate your guests. We will take every proper precaution necessary to ensure there is no cross contamination but cannot guarantee that the meal is 100% allergy free.
What Happens Should My Guest Count Either Increase or Decrease the Day of My Wedding?
An estimated count is due ten days prior, with your final guarantee to include specific entrée selection counts due five business days prior to your event. The final guarantee establishes your billing minimum, which is not subject to a reduction. Increases to your count after the final guarantee is given will be accommodated based on ballroom space, availability and will be billed accordingly.
What is Included In My Standard Open Bar Service? Do You Allow Shots?
We are pleased to serve more than forty name brand liquors, and an extensive assortment of beer and wine. Please note that the sale of bottles or shots is prohibited for the safety of our guests, and due to our venue liquor licensing. Any outside alcohol is subject to being confiscated.
What Is Your Staff Ratio Per Number of Guests?
We are committed to service excellence; therefore, we provide a professionally trained server for every twenty guests. In addition, we provide one bartender per one hundred guests and a dedicated Banquet Manager.
What Items are Included in A Standard Table Set Up?
Table set up includes a selection of linen colors including traditional white or ivory, house centerpieces, elegant china, flatware and glassware. Additional table and decor enhancements are available; please inquire with your Amber Room Sales Manager.
What Does The Amber Room Offer To Personalize My Wedding?
We enjoy learning about each bridal couple's personalities, hobbies, interests, family traditions, and at their request, incorporate these considerations to make it a truly personalized reception. Utilizing the combined professional experience of our event team, we can customize important items such as menu selections, wedding decor, entertainment, and lighting. In addition, The Amber Room provides an idyllic setting offering 26 meticulously landscaped acres, European fountains, courtyards, and bridges. This provides a serene ambiance and a beautiful setting for photographs.
Are Gratuities Included?
Gratuities are at client's discretion, but it's always appreciated. We often receive questions regarding the appropriate amount to leave. As a guideline for events, a gratuity of 5% to 10% of the final total is generally suggested and greatly appreciated. Our team thanks you for your generosity.
What Is Your Privacy Policy?
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by The Amber Room Colonnade (collectively, "Services") ("Authorized Customers").
"Personally Identifiable Information"
refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We collect basic user profile information from Visitors that use our contact form. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.
With whom may the information may be shared?
We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by The Amber Room Colonnade is securely stored and is not accessible to third parties or employees of The Amber Room Colonnade except for use as indicated above.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
The Amber Room Colonnade has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility.
Our privacy policy does not cover their collection or use of this information.
Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@theamberroom.net
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.
Links:
www.theamberroom.net contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
